If nobody is in the office, calls don’t get answered. You can’t take your Private Branch Exchange (PBX) on the road with you. Who doesn’t love the sound of a landline ringing?.No learning is required - even a toddler can use a telephone.They don’t rely on a good quality internet or mobile data connection.Our customers tell us that Aussie’s pick up 75% fewer calls from NZ numbers than from Aussie numbers. You need physical mobiles and sims from different countries - plus face the brunt of international calling rates. International calling is pretty much a no-go.Your team either has their phones on or they have them turned off. All hours availability or none at all.So if you can’t help a customer but your colleague can, you have to hang up, call the colleague, ask them, then give the customer your colleague’s number (or vice versa) and hope they contact each other. So when staff members leave, the customer goes with them. Mobile numbers aren’t tied to a business.At best, they might get a voicemail message. If the mobile is out of coverage or switched off, the customer gets nothing.You get who you called to speak to (Assuming they pick up). They work where the team works, provided you have coverage.They often come with unlimited calling, so your costs are minimised.Nearly everyone on the team has one, so you don’t have to lay out too much capital to get started.So, we’re going to break down the good, the bad and the ugly of the different ways of interacting with your customers over the phone so you can work out what’s best for your business. While calling has a lot of benefits, not all calling tools are created equal. Then there’s also the perception that bosses only want employees to log information so they can play big brother and maintain their watchful gaze - especially when working remotely. They don’t always have time to log calls when they’re balancing a long list of priorities and competing deadlines. Even at the best of times, they can be forgetful and things inevitably slip through the cracks. They work in fast-paced, high-pressure environments. But during a phone call, armed with some quick thinking, you can easily adjust your message on the fly.įinally, calling allows you to really dig into questions and empathise with your prospects, so you can connect with them on a personal level. We’ve all had messages get lost in translation over email and text. You have the ability to use all the persuasive charms of your words, tone and inflexions to gain the rapport you need to convert your customers. Not only can calls act as a powerful instrument in persuading and influencing your customers, but they can also be a platform for discovery and a way for hot leads to get in touch with you.Ĭalling also comes with a whole host of other benefits, particularly when massaging cold leads. After all, missed calls are missed opportunities. Calling is the single most important tool in a salesperson’s communication arsenal.
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