![]() Such questions often begin with 'did you?' or 'were you?' For example: “Why do you feel this way?” Closed QuestionsĬlosed questions usually elicit a 'yes' or 'no' response and do not encourage speakers to be open and expand on their thoughts. “When did you first start feeling like this?” These questions encourage speakers to be open and expand on their thoughts. If your role is to assist a speaker to talk about an issue, often the most effective questioning starts with 'when', 'where', 'how' or 'why'. The best questions are open-ended as they give the speaker choice in how to respond, whereas closed questions allow only very limited responses. When you are the listener in a sensitive environment, the right sort of non-directive questioning can enable the speaker to describe their viewpoint more fully.Īsking the right question at the right time can be crucial and comes with practice. Summarising and seeking feedback as to its accuracy.“I don't feel clear about the main issue here.”.“I'm not quite sure I understand what you are saying.”.Some examples of non-directive clarification-seeking questions are: See our page: Active Listening for more about attentive listening skills. ![]() Through clarification it is possible for the speaker and the listener to make sense of these often confused and complex issues. Clarifying involves genuineness on the listener's part and it shows speakers that the listener is interested in them and in what they have to say. Clarifying helps you to sort these out and also to check the speaker's priorities. ![]()
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